Shipping and Returns
Shipping is FREE in all of the United States of America.
How long does shipping take?
Typically all orders do require 1-2 business days for fulfillment on top of the estimated shipping time. Business days are Monday to Friday (except for National Holidays). Standard shipping usually takes 3-5 business days. During peak times of the year, this may be extended.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at store@solguld.com. Please note that returns will need to be sent to the following address: RvdE USA, Inc., 2216 N 640 W, West Bountiful, Utah 84087.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for the return shipping and return shipping charges.
You can always contact us for any return question at store@solguld.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.